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Utilities beware: Prepaid Energy is not just for emerging markets anymore

December 5, 2016 7:00 AM | Category: Happier SubscribersPricing Innovation,  | by Stefan Henss

Gone are the days where established energy utilities can bound their concerns to aging infrastructure and getting more power out of the grid. Today, energy providers need to balance consumer demand with the level of output across the system, but this can often be hard to manage especially if demand and consumption patterns continuously change or peak unpredictably.

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Customer focus drives undeniable results

November 14, 2016 7:00 AM | Category: Happier SubscribersPricing Innovation,  | by Stefan Henss

Meralco’s prepaid electricity service customer base is growing at a rapid pace, so far, adding over 11,000 connections since the start of 2016.  Three years after the initial pilot, Meralco now has over 28,000 meters running on prepaid electricity.  In a study by a third party research agency, Prepaid Electricity registered a high 90% satisfaction rating among its early adopters.  Customers cited several factors – including the affordability of low denominations, the daily balances SMS notifications, and the convenience of reloading from regular mobile retail outlets – as highlights of the prepaid electricity user experience.  Not as popular, but equally impressive, was Meralco’s online self-service portal, for customers interested in obtaining their most recent usage information on-demand.

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How to Deliver the Digital Transformation Promise

November 2, 2016 11:46 AM | Category: Better Services,  | by Melahat Elis

On October 13-14 the annual ETIS event – a global Community Gathering - took place in Zagreb, Croatia. This year was the 25th anniversary and more than 160 participants attended, more than in recent years. The theme of this year’s event was ‘Delivering the Digital Transformation Promise’.

ETIS truly delivered on its promise for being the trusted forum for sharing knowledge, by creating an open atmosphere for discussion. Redknee followed this tradition of sharing and presented jointly with Hrvatski Telecom, the local Croatian affiliate of the Deutsche Telekom Group. The presentation discussed why the modernization of their convergent charging solution was necessary, how the upgrade was performed and new use cases for newly created business segments. Redknee highlighted how the new solution could help charging new application areas including the Internet of Things (IoT). The shared examples are based on Redknee’s expertise in current engagements in smart home system, healthcare services, in-vehicle services and prepaid energy services.

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Meralco’s prepaid energy: a two-year retrospective

October 31, 2016 7:00 AM | Category: Happier SubscribersPricing Innovation,  | by Stefan Henss

The Philippines is an exciting country. It is home to over 100 million people inhabiting approximately 2,000 islands with some of the most beautiful scenery in the world. In recent years the Philippines has been heralded as an Asian success story for its fast economic growth. In fact, in mid-2016 CNN reported that the Philippines was the fastest growing economy in Asia, expanding by 6.9% in Q1, 2016 – faster than China. The fast paced economy and strong population growth means that energy consumption in the Philippines continues to grow with Wikipedia suggesting demand for electrical energy increased by over 40% in just 1 year - between 2012 and 2013.

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Redknee Increased Market Share to Top 4 in 2015

October 19, 2016 7:00 AM | Category: Pricing Innovation,  | by Namit Garg

The converged billing market is experiencing strong demand as communications service providers seek agile products that can adapt to changing market conditions and a shift in consumer preferences. The strength of the converged billing market is well recognized, with two recent reports highlighting the strong growth. Analysys Mason recently released its Revenue Management Market Share Report which mentioned the converged billing market beat Analysys Mason’s growth expectations in 2015, with growth set to continue. This prediction is further confirmed by Research and Markets which forecasts growth in the converged billing market to be (CAGR) 18.52% for the period 2016-2020.

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Monetizing NFV

July 27, 2016 1:00 PM | Category: Cloud,  | by Damian Nowak

There have been a number of network transformation projects happening across the globe in recent months. These transformation projects range from smaller, friendly proof of concepts, e.g. in VIP Macedonia, as well as large multi-year projects, e.g. AT&T`s Domain 2.0 and Vodafone Ocean. According to Virtuapedia, an ongoing research project that defines the scope of the business opportunity that virtualization affords communications service providers (CSPs), approximately 37% of the communications industry is planning to virtualize a majority of network resources by 2019.

What do all these initiatives have in common?

The ultimate goal is to build a fully open, auto-scalable, virtualized network that is able to adapt to challenging market conditions in today`s fast-moving, always-online world. Adaptability being the key term. Revenue management systems are not exempt from the virtualization story; they need to be able to easily adapt to virtualized networks in order to monetize the new capabilities.

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The Evolving World Of Policy Control

April 19, 2016 10:59 PM | Category: Policy ControlSubscriber Analytics,  | by Manmohan Thampi

Earlier this month I attended the 6th Annual Policy Control Conference in Berlin, the only event dedicated to Policy Control in the world. This year it was an exciting event that looked towards the future, with discussions centered on the evolution of the policy landscape to 2020, and new use cases focusing on service enablement and subscriber intelligence. From the opening remarks it became clear that the future for Policy Control is bright. There was significant discussion around the role of Policy Management software and its increasing importance in the network domain, the shift from “pure PCRF to Policy Management”, and the role of policy in the evolution of next generation networks (NGN).

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