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Utilities beware: Prepaid Energy is not just for emerging markets anymore

December 5, 2016 7:00 AM | Category: Happier SubscribersPricing Innovation,  | by Stefan Henss

Gone are the days where established energy utilities can bound their concerns to aging infrastructure and getting more power out of the grid. Today, energy providers need to balance consumer demand with the level of output across the system, but this can often be hard to manage especially if demand and consumption patterns continuously change or peak unpredictably.

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Customer focus drives undeniable results

November 14, 2016 7:00 AM | Category: Happier SubscribersPricing Innovation,  | by Stefan Henss

Meralco’s prepaid electricity service customer base is growing at a rapid pace, so far, adding over 11,000 connections since the start of 2016.  Three years after the initial pilot, Meralco now has over 28,000 meters running on prepaid electricity.  In a study by a third party research agency, Prepaid Electricity registered a high 90% satisfaction rating among its early adopters.  Customers cited several factors – including the affordability of low denominations, the daily balances SMS notifications, and the convenience of reloading from regular mobile retail outlets – as highlights of the prepaid electricity user experience.  Not as popular, but equally impressive, was Meralco’s online self-service portal, for customers interested in obtaining their most recent usage information on-demand.

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Meralco’s prepaid energy: a two-year retrospective

October 31, 2016 7:00 AM | Category: Happier SubscribersPricing Innovation,  | by Stefan Henss

The Philippines is an exciting country. It is home to over 100 million people inhabiting approximately 2,000 islands with some of the most beautiful scenery in the world. In recent years the Philippines has been heralded as an Asian success story for its fast economic growth. In fact, in mid-2016 CNN reported that the Philippines was the fastest growing economy in Asia, expanding by 6.9% in Q1, 2016 – faster than China. The fast paced economy and strong population growth means that energy consumption in the Philippines continues to grow with Wikipedia suggesting demand for electrical energy increased by over 40% in just 1 year - between 2012 and 2013.

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Our connected future

October 15, 2015 10:10 AM | Category: Happier SubscribersBetter ServicesSubscriber Analytics,  | by Dr. Ralf Guckert

Connectivity is bound to define this era. While we dream of a connected world and see science-fiction scenarios play out in the movies, the pace and adoption of innovative technology is fast. Even the way we use technology is changing, we are becoming smarter and more efficient – a characteristic set to influence every part of our lives in the years to come.

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Embracing ‘Zero’ Revenue

May 20, 2015 10:56 PM | Category: Happier Subscribers,  | by Ramesh JKP

Talk to any communications service provider these days and there are lots of questions on their minds. How do I preserve my revenues? Where will I find new revenue streams as voice and SMS revenue trends continue to approach zero? What kind of data pricing strategy should I have in order to offset voice and SMS revenues?  What should be my strategy in the world of net neutrality?  Is there any such thing as a vendor that can provide me with everything for free?  

Concerns like these can lead to questioning one’s existence as a communications service provider altogether.

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Smart Energy

February 28, 2015 10:41 AM | Category: Happier SubscribersBetter Services,  | by Michaela Radman

In light of our recent announcement supporting Digicel’s efforts in offering prepaid electricity to residents and business owners in Papua New Guinea, we would like to enlighten our readers on a goal we are focusing on in the long-term. 

This partnership with Digicel, a leading global group mobile network operator, redefines Redknee as far more than a leading provider of real-time monetization and subscriber management software. We are innovators and leading the way on furthering global digital progress. This advanced business model will not only generate new revenue streams for CSPs, but also lend the option of convenient, alternate access for energy customers purchasing electricity via their mobile phones through Digicel’s network. 

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Virtualize for Speed

October 14, 2014 6:52 AM | Category: New RevenuesHappier Subscribers,  | by Jim DeMarco

I had the privilege last week of sharing a webinar with Graham Finnie from Light Reading, where we presented about the virtues and pitfalls of systems virtualization.  Graham kindly shared some recent Heavy Reading survey results, and I got to share a few live customer cases around why communication service providers (CSPs) are choosing virtualization for mission critical systems, including for some of the first in-network mission critical systems.  Feel free to view the webinar in full and/or download the white paper I mention at the end of the webinar. 

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